1. All new patients must attend a Meet and Greet appointment in office, including children. 
2. The clinic marks a patient as a NO SHOW if they are 15 minutes late or more. 
3. The clinic marks a patient as a NO SHOW if they do not pick up the phone at their phone appointment.
4. Please note that patients should be near their phone for a phone appointment, 1 hour before and 1 hour after the appointment time. This is because Dr. Aftab may call any time within that time range. For example, if your phone appointment is at 10am, you should be near your phone and able top pick it up between 9am and 11am.  Unfortunately, due to the constraints on the healthcare system and especially Family Physicians, Dr. Aftab may occasionally be late for your phone and/or in clinic appointment. 
5. When a patient has 3 NO SHOW appointments total (phone or in clinic), unfortunately the patient will be discharged from Juniper Family Practice. 
6. Please note, in consideration of other patients, and as per the clinic policies discussed at each Meet and Greet appointment, please limit your visit to NO MORE THAN 1-2 medical concerns. 

7. Please note that all appointments are booked based on availability, if there is no available appointment on the date/time that you would like one, then you have the option to choose what is available or go to a walk-in clinic/call 811/go to urgent care/ go to ER depending on the nature of your medical concerns
8. Please note that SAME DAY IN CLINIC appointments are NOT available at Juniper Family Practice, exceptions may be made on a case by case individual basis – if this is not available, you should go to a walk in clinic/call 811/go to urgent care/ go to ER depending on the nature of your medical concerns
9. SAME DAY phone appointments can be made if there is an available appointment slot
10. Medical Records/Chart transfers OUT OF THE CLINIC can only be completed when the below 2 requirements are met
a) Juniper Family Practice has received a Medical Transfer of Records Consent form signed by the patient and faxed to us by the new Family Doctor/Clinic 
b) The patient has paid $50 per medical chart that has been requested to be transferred, to Juniper Family Practice
11.  Medical Records/Chart transfers INTO THE CLINIC
a) The patient(s) has signed and completed the Medical Transfer of Records Consent form so that we can fax it to the previous Family Doctor/Clinic
b) Please note that we can only receive medical charts/records by fax or paper hard copy, not USB or CD because they can introduce viruses into our software (please note fax is the most preferred method of chart transfer) 

12. Please note ALL patients must be registered on Pomelo Patient Portal, as this is method of communication used by the Clinic for confidentiality

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*Please note all Clinic Policies are subject to change